Caliber Public Safety Introduces CALI: An AI Support Assistant Built for Public Safety Agencies

Finding Answers Fast Should Not Be the Hard Part

You run a public safety agency. Your team works around the clock. When a dispatcher, officer, or jail administrator hits a wall with their software at 3 a.m., they need an answer now, and that’s where our AI support assistant for public safety software comes in.

That is the reality we built CALI for.

What Is CALI?

CALI is Caliber Public Safety’s new AI support assistant for public safety software, available now to every Caliber customer through the Caliber Customer Support HUB at no additional cost. No setup. No enrollment. Just open the HUB and start a conversation.

CALI lets users ask questions in plain language and receive relevant, documentation-backed responses in seconds. It searches across Caliber’s full library of support guides, technical bulletins, training videos, and documented resolutions to surface the information your team needs, when they need it.

Why Caliber Built an AI Support Assistant

Interest in artificial intelligence continues to grow across public safety, with 68% of agencies looking to explore new or additional AI applications within the next one to two years. But the conversation around AI in public safety has to be grounded in practicality. Agencies do not need AI for the sake of a press release. They need tools that solve real operational problems.

That is exactly the approach Caliber took. As Tammie Wojcieszak, Executive Vice President of Caliber, put it: “Our customers do not need AI for the sake of AI. They need solutions that help them serve their communities more effectively.”

CALI was developed with the unique operational and security requirements of public safety agencies in mind. Every response is grounded in trusted Caliber documentation, not generalized internet content. That means the answers your team receives are specific, accurate, and relevant to the products they use every day.

What CALI Does Today

Here is a clear picture of how CALI supports your agency right now:

• 24/7 Access to Product Knowledge: Public safety does not operate on a 9-to-5 schedule, and neither does CALI. Your team can access product guidance, troubleshooting steps, and support resources at any hour, on any day of the year.
• Natural-Language Search Across Caliber Resources: Instead of browsing through folders of documents or scrolling through support articles, your team simply asks a question in plain language. CALI locates the most relevant guides, bulletins, and training materials and delivers an answer directly.
• Direct Escalation to Caliber Support: When a question goes beyond what CALI can answer, it creates a support ticket directly within the Customer Support HUB. That means a clean handoff to Caliber’s support team with full context, so your issue does not have to be explained twice.
• A Knowledge Base That Keeps Growing: CALI draws from Caliber’s expanding library of documentation and technical resources. As new content is added, CALI’s ability to help your team grows with it.

How CALI Fits Into Caliber’s Broader Support Model

CALI is not a replacement for Caliber’s existing support structure. It is an always-available first line of assistance that complements the support your agency already relies on.

Every Caliber customer with an active maintenance agreement already receives 24/7/365 support for critical issues, access to new product releases, and a dedicated Customer Success Manager who conducts regular check-ins and yearly site visits. CALI adds another layer to that model by giving your team the ability to self-serve on common questions without waiting for a callback or searching through documentation on their own.

Early Results Are Promising

CALI is already making a measurable difference. According to Charles Smith, Vice President of Support Services at Caliber, CALI has achieved a 38.7% deflection rate for Tier 1 support requests. That means more than one in three routine support inquiries are being resolved instantly, without requiring a ticket or a call.

And the system is designed to get better over time. Caliber’s team reviews questions CALI is not yet able to answer and uses those insights to expand the knowledge base. Every interaction makes CALI more capable.

Built with Your Feedback, Not Just for You

Caliber has always put agency feedback at the center of product development, and CALI is no exception. While CALI already provides access to a deep library of product knowledge, future enhancements will be shaped directly by customer input. Agencies are encouraged to share their feedback, suggestions, and use cases with their Caliber Customer Success Manager.

How to Get Started with CALI

CALI is available now to all Caliber customers at no additional cost through the Caliber Customer Support HUB. There is no separate setup or enrollment required. Visit the Support HUB and start a conversation.