Caliber Public Safety remains at the forefront of technological development. Among these innovations is one that will become increasingly prominent in coming years, which is automatic communication and alerting. There are many instances in which it is desirable to contact emergency support personnel or other first responders, but doing so by voice, or directly as the victim, is not possible. Those in distress may be unable to call, either because they are under duress or too injured to communicate. There may be situations in which no human observer is available to notify emergency support, such as fire emergencies. There are multiple other scenarios. In all these cases, it is encouraging to see technological advances shoulder the burden and move public safety software forward. As emergency communications become more automated, our world becomes safer.
For example, in the state of Indiana, Caliber worked with the state government to deploy Caliber’s alerting solution, FirstAlert, to protect various campuses in the state. FirstAlert not only alerts people on the affected campuses and within specific buildings, but disseminates alerts automatically, feeding incident information directly to the agency and into Caliber’s Computer-Aided Dispatch (CAD NG) and Mobile software. This streamlines communication and has the potential to reduce response times for critical incidents by as much as 50%.
A system like Caliber’s FirstAlert lets designated personnel and other authorized users request emergency services immediately from any IOS or Android device using the mobile application. By eliminating the need to call 911 and automatically populating incident information, a Call for Service is created in the municipality’s Computer-Aided Dispatch system. This saves valuable time, provides a discreet means of summoning first responders as quickly as possible, and ensures an immediate response (complete with updated information for those responding). For any critical event, FirstAlert represents an order of magnitude improvement in how emergencies are identified and addressed.
This is exactly the type of technological innovation driving automated communications that is poised to change the face of public safety software in coming years. There are other exciting technological developments now and on the horizon, of course (the increased use of AI is one of these developments, though it comes with its own pitfalls), but automated communications are already becoming more common.
The change is akin to the early challenges that occurred with mobile cellular phone technology. Whereas land lines could be traced to specific locations, early cellular phones could not, creating issues for dispatching emergency personnel. These days, with modern location technology, wireless phones can be located in emergencies (and even a wireless phone with no active service can be used to dial 911). These are “old” technological advancements. There will come a day when automated alerting and communications are themselves seen as “old” developments… and Caliber welcomes the new developments that await the public safety software industry in making all members of our community that much safer.