Caliber Public Safety Announces Partnership with City of Danville, Virginia to Implement Comprehensive Public Safety Solutions

[Danville, VA] – [03/19/2024]

The City of Danville, Virginia has selected Caliber Public Safety to deploy its full public safety software suite across the city’s law enforcement, fire, EMS, and corrections operations. The partnership brings Computer-Aided Dispatch (CAD), Mobile, Records Management (RMS), and Jail Management (JMS) into a single, connected platform built for the people who rely on it every shift.

What Does This Partnership Mean for Danville’s First Responders?

Public safety professionals in Danville face the same pressures every agency contends with: high call volumes, the need for fast and accurate information in the field, complex reporting requirements, and the constant demand to do more with limited resources. Disconnected systems make those pressures worse. When dispatchers, patrol officers, investigators, and corrections staff all work from separate tools, critical information gets delayed or lost between handoffs.

Caliber’s platform is built to solve that problem. CAD, Mobile, RMS, and JMS are designed to work together. It is not meant to be bolted together as an afterthought. Data entered by a dispatcher flows directly to an officer’s mobile device and into the records management system without redundant data entry. Updates made in the field are visible in real time to dispatchers, supervisors, and investigators.

This is the kind of connected workflow that keeps officers safer and gets accurate information where it needs to be.

How Each Caliber Solution Supports Daily Operations

Computer-Aided Dispatch (CAD)

Caliber CAD gives dispatchers and 911 call-takers a common operating picture. This happens across police, fire, and EMS. Rather than toggling between screens or waiting on verbal updates, dispatchers see the full picture of active incidents, unit status, and resource availability in a single workspace. The result is faster, more coordinated response.

Mobile

Caliber Mobile puts critical information directly on an officer’s in-vehicle device or laptop. Officers can run queries, view active incident details, complete field reports, and access CJIS data without calling back to dispatch. That means fewer radio interruptions, faster decision-making, and more time focused on the community.

Records Management System (RMS)

Caliber Online RMS is a centralized, cloud-hosted records management platform. It simplifies how agencies create, manage, and retrieve incident reports, arrest records, evidence logs, and case files. With over 300 agencies currently using the platform, the system supports configurable retention policies, proactive notifications for evidence review, and full agency control over data lifecycle management.

All data within the platform remains the sole property of the agency at all times. Caliber makes no claim of ownership over any information an agency enters, generates, or stores.

Jail Management System (JMS)

Caliber JailTracker provides detailed management of inmate records, booking, classification, and facility operations. For corrections staff, it means accurate and accessible information that supports safety and compliance inside the facility.

Why Agencies Choose Caliber Public Safety Software

Built by Public Safety Professionals

Forty percent of Caliber’s team comes from public safety backgrounds. That firsthand experience shapes every design decision, from how a dispatcher interacts with the CAD screen to how a patrol officer completes a crash report on a Mobile device. The tools are built to match how public safety professionals actually work, not how a software company thinks they should.

CJIS-Compliant Cloud Hosting Through Nlets

Caliber’s hosted products run on infrastructure managed by Nlets, the International Justice and Public Safety Network. Nlets data centers meet FBI CJIS security standards. They also feature full multi-site hot-backup disaster recovery with redundant network paths to key state and federal entities. All clients operate on the same current release.

For agencies with on-premise installations, Caliber SafeGuard provides Disaster Recovery as a Service (DRaaS). This protects against hardware failure, ransomware, fire, flood, and human error with flexible onsite or cloud-based recovery options.

High Availability Architecture

Online RMS is built on a clustered architecture spanning the database, application, web, and reporting tiers. Any node within any tier can be removed without impacting active users. Caliber has been investing in this high-availability design for over a decade. Caliber delivers consistently high system uptimes for agencies that depend on around-the-clock access to their data.

Dedicated Customer Success and 24/7 Support

Every Caliber client is paired with a dedicated Customer Success Manager. They conduct regular check-ins, performs yearly site visits, and provides guidance on how to get the most from the platform as an agency’s needs evolve. Critical issues are supported 24/7/365, and all customers with active maintenance agreements receive new product releases at no additional cost.

Caliber’s Software for Life commitment, backed by parent company Harris Computer Systems, ensures that maintenance-paying agencies receive continuous platform investment and support for the life of their relationship.