Humor is one way that first responders and emergency support personnel deal with the stress and, yes, tragedy that they encounter on the job. We have covered in this blog the dangers of dispatcher burnout and how public safety software companies like Caliber help support these personnel. An interesting take on this issue can be found in a humor article entitled, “5 Terrible Things I learned working as a 911 Dispatcher.”

In the piece, Robert Evans explains that many calls that come into 911 dispatch aren’t emergencies. “In a given day,” he writes, “75 percent of the calls don’t involve anything life- or property-threatening.” But as part of his list of five items, Evans explains that when a person calls 911 dispatch really matters. While he couches it in humorous terms, there’s nothing funny about it: The least experienced dispatchers sometimes find themselves on the same shifts, meaning when a calamity happens, it is those with the least experience who are there to deal with it.

Evans goes on to explain the dangers of becoming personally invested in specific calls and callers, the deep trauma that 911 dispatchers experience (we’ve posted blogs here before about the “calm rooms” that exist in 911 dispatch centers, which allow personnel to try and take a break from the unrelenting stress that can be part of the job), and the demand to compartmentalize often terrible things. Also previously in this blog, we’ve talked about burnout among 911 dispatchers and other emergency services personnel. It comes down to the fact that dispatchers and support personnel, as well as first responders of every description, do a complicated and stressful job that can take a real toll on them.

Apart from  the need to help dispatch personnel deal with the human components of the job, there is the job itself… and that’s the area where Caliber Public Safety can help. Our Computer Aided Dispatch software provides industry leading solutions to support these personnel, giving them many advantages.

These advantages include increased situational awareness, automatically checking for priors, notices and BOLOs, premise records, response plan information, and more. This information is instantly displayed, giving first responders valuable context. Our advanced mapping also helps improve response times, getting people to where the emergencies are taking place. Embedded CIS NCIC and CJIS related queries are also directly available in CAD, providing fast and accurate summary labels.

Dispatch for emergency services will always be, by definition, a difficult job. With the right support infrastructure, policies, and software in place, that job can be made safer, more efficient, and more effective. Caliber is proud to support the nation’s first response personnel as we face the challenges and opportunities of the coming year.