2022 Illinois Public Safety Telecommunications Association Conference

2022 IPSTA 38th Annual Conference

October 23-26, 2022

Providing service to the public can be an emotional experience. Citizens are angry, coworkers are
annoyed, and supervisors are frustrated. Negative exchanges can impact customer service quality and
escalate situations. Without the ability to recognize and manage emotions in ourselves and others, we
can feel out of control, and the job can easily run us into the ground. This fast-paced, interactive
training class shows the power of emotional intelligence and demonstrates how improving yours can
make you a better leader in all areas of your life.