911 Computer Aided Dispatch - Caliber CAD
The industry's most stable dispatch engine and leader in bi-directional CAD-to-CAD data sharing. Built on open architecture to power your communications center, regardless of your RMS.
Decoupled Deployment. Universal Integration.
Caliber CAD is a high-performance computer-aided dispatch solution built for standalone mission-critical operations. Designed with an API-first framework, our dispatch engine functions independently of your records infrastructure, pushing data to whatever platform your agency uses.
WebCAD gives you browser access for remote call entry, live unit status, and ESRI maps. AVL shows where units are and recommends the best response, while priors, BOLOs, premise notes, and response plans appear when needed.
We are the leader in bi‑directional CAD‑to‑CAD data sharing, so dispatch centers can exchange incidents and resources in real-time. Dispatchers can run NCIC through embedded CJIS, send auto notifications by text or email, and keep everyone informed. If you need 911 CAD software that is simple to learn and easy to deploy, Caliber fits your shift.
Integrated AI Solutions
Stay Tuned
We've Got More on the Way
Always Innovating
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Our team continues to innovate and add solutions that are useful for our customers based on direct feedback from them.
Cloud Flexibility with Enterprise Security
Caliber hosts CAD NG servers and databases in the Caliber Public Safety Cloud, allowing agencies to install the CAD workstation software on local hardware, and leaving all the complicated server-side of the solution to Caliber’s cloud technicians.
Workstation updates are automatically downloaded and applied as they are released, reducing maintenance windows and IT strain. Your center benefits from FIPS 140-2 NIST-compliant encryption, compliance programs, fully redundant power and network, and secure off-site disaster recovery between redundant data centers. As a strategic partner with Nlets since 2008, we deliver a secure and reliable environment that helps dispatchers focus on the call, not the infrastructure.
Situational Awareness
Advanced Mapping & AVL
Auto-Send
Embedded CIS
The Power of Collaborative Information Sharing
In Stone County, MS, an incident occurred that underscored the critical importance of information sharing among agencies. While supporting the night shift, dispatchers received a Domestic Dispute call. They faced an unexpected obstacle: the National Crime Information Center (NCIC) was temporarily down for maintenance, hindering their access to essential background information.
Fortunately, dispatchers received alerts from Caliber CADNG indicating that both subjects involved in the dispute were possibly wanted in Harrison County, MS. A prompt call to Harrison County confirmed active warrants for both individuals.
This event highlights the effectiveness of Caliber InterDEx and the power of collaborative information sharing, demonstrating the ability to access vital data even when NCIC is unavailable.
Browser-based application that allows you to create Calls For Service and view CAD data remotely.
The flexible design of Caliber CAD NG allows us to support many existing interfaces to 3rd party public safety systems.
WebCAD
HOW DOES IT WORK?
Authorized Users can simply launch WebCAD in their internet browser and start collecting call information from anywhere! Short on staff or need to limit employees on site? WebCAD allows your agency to leverage staff from other departments such as Records or Administration to collect call information.
Our interactive ESRI based Map even allows Users to configure and display any publicly available layers from ESRI’s ArcGIS. Layers such as Weather Radar, COVID-19 cases, or even information on hospital bed utilization.
CREATE INCIDENTS
Create a new Incident in WebCAD
Add Narrative entries to open/Active Incidents
Add personalized layers to the Map
ACCESS CAD NG REMOTELY
View Active Incidents
View Unit Statuses
View Incidents/Units plotted on the Map
View/Run CAD NG Reports
FirstAlert
FirstAlert is an always-on “panic button” that offers faster emergency response at schools, universities, hospitals, government buildings, and more. By automatically creating an incident in CAD, FirstAlert can save First Responders minutes when being dispatched to an emergency event.
Easy to deploy and use: First Alert is intuitive and deployment is simple, fast, and painless.
FirstAlert can be configured to meet your needs: Supports geo-fencing, texting, emailing, and CAD integration as a voice-free way of communicating with emergency responders when seconds count.
KEY FEATURES
Integrates directly into existing Cailber CAD NG or can be deployed as a stand-alone solution
No Call 9-1-1: Requests help without having to call 9-1-1
Available One-Touch Dispatching
Continued communication with 9-1-1 Centers during an incident, including 2-way chat within the application
Application integration allows 9-1-1 Centers to manage without third-party solutions
Interfaces
The flexible design of Caliber CAD NG allows us to support many existing interfaces to 3rd party public safety systems. Our CAD solution was designed around industry standards and best practices, allowing us to quickly implement new interfaces as they are requested.
- Bi-Directional CAD-to-CAD (InterDEx): The industry leader in cross-jurisdictional data sharing. Exchange incidents, active warrants, and field resources with neighboring centers in real-time, even when state or national NCIC networks experience downtime.
- Universal Call-Taker Interfaces: Native, plug-and-play integration with emergency medical dispatch and call-triage tools including ProQA, 911 Adviser, and CACH.
- Call-Taker Assistant applications
- Law/Fire/EMS Records Management applications
- Fire Station Alerting (CADVoice, Mach Alert, etc.)
- Body cameras (Body Worn, Axon, etc.)
- Mapping/GIS Applications (WTH, Pictometry, etc.)
- …and many more
Bi-Directional Interface
Data flows between CAD NG and the 3rd-party application based on actions performed in either application.
One-Way/Export Interface
XSLT is required; XSLT will transform XML data into a specified format and/or structure.
Standard XML Interface
One-way export of data that does not require XSLT or custom code; data is exported in XML format based upon a defined set of rules and is then made available to other applications
Take the Next Step
Schedule a Demo
Computer Aided Dispatch FAQs
What is Computer Aided Dispatch (CAD)?
Computer Aided Dispatch (CAD) software is a mission-critical platform used by law enforcement, fire, and EMS to receive emergency calls, pinpoint incident locations via GPS, allocate the closest available units, and track incident data in real-time.
How does CAD integrate with Records Management Systems (RMS)?
Modern CAD systems seamlessly integrate with RMS to ensure that data captured during an emergency response (such as incident details, unit times, and location data) automatically flows into the agency's records, eliminating duplicate data entry and improving reporting accuracy.
Can CAD software be deployed in the cloud?
Yes, many modern Computer Aided Dispatch systems offer cloud-based or hybrid deployment options. Cloud CAD solutions provide enhanced disaster recovery, easier updates, and the ability for dispatchers to access the system remotely during critical incidents.
What are the core features of a CAD system?
Core features of a CAD system include real-time unit tracking, automated call routing and triage, interactive mapping, mobile data terminal (MDT) integration for field units, and robust reporting capabilities.
How does Computer Aided Dispatch Work?
A CAD system works by instantly identifying a caller's location and incident details the moment a 9-1-1 call is received. It prioritizes the call based on severity and dispatches the nearest available field units in seconds. Caliber Public Safety’s CAD integrates advanced GIS mapping, real-time resource tracking, and NG9-1-1 capabilities to provide dispatchers and first responders with a unified, real-time operational picture.
How much does a Computer Aided Dispatch system cost?
The cost of a CAD system varies based on your agency's size, operational requirements, user count, and deployment preference (cloud-hosted vs. on-premise). Pricing is also influenced by necessary integrations, such as NG9-1-1, GIS mapping, and Mobile Data Terminal (MDT) access. Caliber Public Safety offers scalable solutions designed to fit the budgets of local, county, and state agencies.
What are the benefits of a CAD system?
The primary benefits of a CAD system include faster emergency response times, enhanced responder safety, and improved interagency coordination. By automating call prioritization, location identification, and unit dispatch, Caliber’s CAD software reduces manual data entry, allowing telecommunicators to focus on critical decision-making.
What is a CAD system for Police?
A police CAD system is the primary software platform used by 9-1-1 operators to manage emergency calls and coordinate law enforcement deployments. Caliber’s police dispatch software enables dispatchers to instantly identify caller locations, access historical RMS records, prioritize incidents, and dispatch the nearest available unit to keep officers and citizens safe.
What questions should I ask my CAD vendor?
When evaluating a CAD vendor, agencies should ask the following key questions to ensure operational readiness:
- Integration: Does this CAD system integrates with our existing Records Management System (RMS)?
- Modernization: Does the platform support NG9-1-1 standards and advanced GIS mapping?
- Deployment: Can the system be deployed in the cloud for enhanced disaster recovery?
- Communication: Does the software support real-time, two-way communication between dispatch and mobile field units?