Vermillion County, Indiana, Deploys Caliber’s Integrated Public Safety Technology Across Every Discipline

Caliber Public Safety delivers integrated public safety technology for law enforcement, fire/EMS, corrections, and 911 communications agencies. On May 19, 2025, Vermillion County, Indiana, went live on the full Caliber platform, including CAD, Mobile, Online RMS, and JailTracker. What makes this deployment stand out is the depth of cross-disciplinary collaboration that made it possible.

What Vermillion County Deployed

Vermillion County is located along Indiana’s western border and the Wabash River. The county covers approximately 257 square miles and is home to roughly 15,000 to 16,000 residents. Founded in 1824, the county seat of Newport is home to the historic Vermillion County Courthouse, a community landmark dating back to the 1920s. The county has deep roots in agriculture, coal mining, and manufacturing.

The deployment included:

• Hosted CAD across 4 positions at two locations
• 10 WebCAD subscriptions for expanded operational visibility
• 55 Mobile licenses for patrol and field operations
• 85 Online RMS subscriptions serving both sworn and non-sworn personnel
• JailTracker for jail booking and inmate management
• Full RMS data conversion from the county’s legacy records management system
• Several CAD and RMS integrations connecting the platform to existing county systems

This is a complete integrated public safety technology deployment covering dispatch, field operations, records management, and corrections in a single connected system.

Every Discipline at the Table from Day One

This project stands out because of the breadth of participation across every public safety discipline in the county. From the earliest planning stages through go-live, the following groups all had a seat at the table:

• Vermillion County 911 Communications Center
• Vermillion County Sheriff’s Office
• Six local law enforcement agencies
• Seven fire agencies
• EMS
• Jail operations

That level of coordination ensured the technology was configured to reflect how each agency actually works, not the other way around. When dispatchers, deputies, firefighters, EMS responders, and jail staff all participate in discovery and configuration, the result is a system that fits real operations on day one.

For agencies evaluating public safety CAD software, law enforcement RMS solutions, or jail management systems, this kind of cross-discipline involvement during implementation is what separates a successful deployment from one that requires months of post-go-live rework.

What the 911/EMS Director Had to Say

Jimmy Miller, Jr., 911/EMS Director for Vermillion County, shared his perspective on the project:

“Our dispatchers, deputies, fire personnel, EMS responders, and jail staff all had a voice in this process, and the system we have today reflects that. We needed a solution that worked for everyone in our public safety community, not just one agency. Caliber listened to our needs, trained our people, and delivered a system that connects all of us. We’re proud of what our team accomplished together.”

That feedback reflects a core principle of how Caliber approaches every deployment: the people who use the technology every day should have a direct role in shaping how it is configured.

How CAD, Mobile, RMS, and JailTracker Work Together

The most significant operational advantage for Vermillion County is that its CAD, Mobile, RMS, and JailTracker systems now share data in real time. This is integrated public safety technology in practice. Here is what that means in daily operations:

• A 911 call taken by a dispatcher flows directly to responding officers and firefighters on their mobile devices. No one is waiting for a radio relay to get incident details.
• Incident data populates records management automatically. Officers do not re-enter the same information across disconnected systems.
• Jail booking stays are linked to the same shared data. When an arrest leads to a booking, the information follows from the field through intake without manual re-entry.
• Every agency works from the same information, in real time, across every phase of an incident, from the initial 911 call through case closure and booking.

This connected architecture eliminates redundant data entry, reduces errors, and gives dispatchers, officers, firefighters, EMS personnel, and jail staff a consistent, up-to-date picture of operations at all times.

For agencies searching for integrated public safety technology that connects dispatch, field, records, and corrections, the Caliber platform is purpose-built to deliver that connected workflow.

Real Problems Solved for Real Responders

For Vermillion County’s public safety professionals, this deployment translates directly into less time on paperwork and more time focused on the community:

• Officers in the field can access and update records directly from their vehicles without returning to the station.
• Dispatchers can see unit locations and manage calls without toggling between disconnected systems.
• Jail staff benefit from a direct interface between JailTracker and Online RMS, keeping booking and records data accurate and consistent.
• Fire agencies, as they complete their mobile hardware purchases, will have full access to Caliber Mobile in the field.

These are practical outcomes that affect every shift, every day. When officers can complete reports from the field, and dispatchers can manage calls from a single screen, the result is more time in the community and less time fighting technology.

How Hosting and Updates Work

Caliber products are hosted at Nlets data centers. This central hosting model ensures that all clients always operate on the latest release of the software. Nlets, the International Justice and Public Safety Network (formerly known as the National Law Enforcement Telecommunication System), is a secure information-sharing system designed for state and local law enforcement agencies. It provides electronic messaging capabilities that enable the exchange of information between state, local, and federal agencies, as well as support services for justice-related computer programs. More information about Nlets can be found at nlets.org.

Nlets data centers meet FBI CJIS policies, standards, and guidelines and feature full multi-site hot backup disaster recovery along with redundant network paths to key state and federal entities.

Because the platform is hosted, Vermillion County benefits from automatic software updates. Updates are deployed uniformly across the platform. The county will always operate on the latest version without the burden of managing upgrades in-house.

Assuming your agency has elected to implement a test environment, all upgrades are initially deployed and validated there before being scheduled for installation in production. This staging approach allows your agency’s staff to review new functionality, verify integrations, and confirm operational readiness in a safe, non-production environment before any changes are applied to your live system. 

For agencies searching for a CJIS-compliant integrated public safety technology platform or a hosted law enforcement records management system, this hosting model delivers continuous improvement without adding IT overhead to your staff.

Data Ownership and Retention

Agencies evaluating integrated public safety technology often ask about data ownership. With Caliber, the answer is straightforward: all data within the platform remains the sole and exclusive property of your agency at all times. Caliber makes no claim of ownership over any information an agency enters, generates, or stores in the system.

It is important to note that within Caliber’s multi-tenant environment, master index records such as people, location, and vehicle records are shared across participating agencies within the platform. This shared access model is a deliberate and valuable feature of the architecture, enabling broader situational awareness and information sharing across agencies while still preserving each agency’s ownership of its own data.

The platform also provides full support for retention policies. The system tracks the retention end date for each individual piece of property, providing a clear and consistent framework for managing how long items are retained before action is required. Across the 300+ agencies currently utilizing Online RMS, data is not archived or deleted unless explicitly requested by the agency, ensuring that your records remain intact and accessible until your agency determines that action is appropriate.

Designated roles, such as seizing officers and assigned investigators, receive proactive notifications when evidence or held property approaches a retention review threshold. These notifications are surfaced directly through each user’s Home Page via the My Recent Activities panel. The notification timeframe is fully configurable on a per-agency basis, allowing your agency to align notification timing with your specific retention policies and workflows.

Why This Deployment Matters

Michael Sturgeon, Senior Project Manager at Caliber Public Safety, summarized the significance of the project:

“The 911 Center, Sheriff’s Office, jail, fire departments, and EMS agencies in Vermillion County came together as one team from day one. That partnership made all the difference. Our job was to deliver technology that supports their mission, and their dedication to this project made it possible to do exactly that.”

Not every deployment of public safety technology includes every discipline. Vermillion County’s decision to bring dispatch, law enforcement, fire, EMS, and corrections onto a single platform from the start means there are no data gaps between systems and no manual handoffs between agencies. That is the practical value of truly integrated public safety technology.