PocketCOP and PocketRescue 11: Real-Time, Interactive CAD Access from Your Phone or Tablet

A patrol officer heads to a domestic disturbance call. Over the radio, the dispatcher shares an address and that there is a male and a female involved. That is all the officer gets. What the dispatcher may not have had time to relay is that there have been three prior calls to that address, that the subject has a history of violence, and that a weapon was reported in the home. That is information the officer needs before they step out of the vehicle.

On the other end of the spectrum, a chief gets word of a major traffic incident with a fatality on the interstate. Multiple units are on scene. They want to know what is happening, who is there, and whether they need to respond. But they aren’t sitting in front of their CAD, and calling into dispatch means pulling a busy dispatcher away from managing the incident.

These are everyday realities in public safety. And until now, the only way to get this level of detail from a phone was to make a call, get on the radio, or go without.

PocketCOP and PocketRescue 11 close that gap.

Rebuilt from the Ground Up Based on User Feedback

Version 11 is not an incremental update. It is a complete redesign of both applications, rebuilt from the ground up based on direct feedback from the agencies using them every day.

Previous versions of PocketCOP and PocketRescue gave users a basic view into what was happening in CAD. Version 11 turns that one-way view into a fully interactive tool. Officers, chiefs, and first responders can now see, act on, and contribute to incidents directly from their phone or tablet.

“PocketCop 11 is exponentially better than the last version. It is easier to navigate and review information. All functionalities have improved as well.” Erica D. Land Captain, Special Operations, Danville Police Department

The new interface is designed around how people actually use mobile apps. A bottom menu bar provides quick access to CAD, CJIS, Map, Status, Chat, and Info screens. Each view focuses on a single task at a time, built for smaller screens and the fast pace of fieldwork. It is a purpose-built tool, not a desktop application forced onto a phone.

What You Can Do with Version 11 of PocketCOP and PocketRescue

PocketCOP and PocketRescue 11 connect directly to your Caliber CAD system. Every incident, note, and status update comes from the same source of truth your dispatchers work from. Here is what that means in practice.

See the Full Picture of Any Incident

View active incidents with the complete call-taker narrative, notes, and unit assignments. Check which units are already on scene, review stacked calls, and pull up prior incident history at any address. When you are heading for a call, you can see the details that may not have come across on the radio, including information about prior incidents involving the same people or location.

Take Action Without Tying Up the Radio

Self-initiate incidents directly from your phone. When you pull over for a traffic stop, you can create the incident with a few taps, and your dispatcher sees it immediately without a single radio transmission. You can also self-dispatch to active incidents, update your status (en route, on scene, cleared), add notes to a call, log remarks, and record mileage.

For a chief or senior officer who wants to monitor a major incident, this means they can add themselves to the call, mark themselves on scene, and clear when they leave, all without interrupting the operational flow of dispatch or the units working on the incident.

Run Queries from Anywhere

Run CJIS name, vehicle, and OLN queries directly from the app. The same query capability you rely on from a mobile data terminal is now available from your phone, with the full audit trail maintained.

Communicate Directly with Your Team

The built-in chat function lets you send user-to-user messages to other units or dispatch. Coordinate incidents, share information, and stay connected without adding to radio traffic.

Navigate to the Scene

Use the built-in map with routing to get directions to any incident location. Street-level views give you a look at the address before you arrive.

Add People, Vehicles, and Media on the Go

Add persons, vehicles, and media directly to incidents from your device. Barcode scanning is also available for faster data capture in the field.

Who Benefits Most

Command Staff and Agency Leadership

Chiefs, captains, and senior officers are not always sitting in front of a dispatch console or a laptop. They may be at headquarters, in a personal vehicle, at a conference, or off duty when a major incident occurs.

With PocketCOP or PocketRescue 11, they can pull up any active incident on their phone, read the full call notes, see who is on scene, and make an informed decision about whether they need to respond. If they do respond, they can self-dispatch and mark themselves on scene, so dispatch and other units know they are there. If they do not need to respond, they are still informed and ready to answer questions from the community, the media, or other leadership without having to call anyone.

“Pocket Rescue is very intuitive and gives us with vital information about the calls we respond to and status of our 911 units; definitely an asset to us.” Bryan Fox, Deputy Chief, Danville Life Saving & First Aid Crew, Inc.

That means accountability, situational awareness, and fewer unnecessary interruptions to your dispatch team.

Agencies Where Officers Rely on Their Phones

Not every agency has the budget to equip every patrol vehicle with a laptop or mobile data terminal. For departments where officers carry a phone but do not have an MDT, PocketCOP 11 provides the same access to incidents, queries, and status updates that were previously only available from a Toughbook or laptop in the cruiser.

An officer heading to a call can read the full narrative, check for prior incidents at the address, and know about potential risks before they arrive. When they finish, they can update their status and move on to the next call. It means more time on patrol and better information in the hands of the people who need it most.

PocketCOP vs. PocketRescue: Same Platform, Different Disciplines

PocketCOP is designed for law enforcement professionals. PocketRescue is designed for fire and EMS personnel. Both apps share the same core architecture, connect to the same Caliber CAD system, and provide real-time incident access, self-dispatch, status updates, and messaging.

Both apps operate on the same architecture that supports the Caliber Mobile application. Whether your team is working from a dispatch console, a mobile data terminal, or a phone, they are always looking at the same data.

How to Get PocketCOP or PocketRescue 11

Already using PocketCOP or PocketRescue?

Contact your Caliber Customer Success Manager or Caliber Support for guidance on updating to version 11.

Current Caliber customer interested in adding PocketCOP or PocketRescue?

Reach out to your Customer Success Manager or Caliber Support to learn more.

New to Caliber Public Safety?

Contact our Sales team to see how Caliber CAD, PocketCOP, and PocketRescue can support your agency.