NENA 2017

Dispatchers Need Uninterrupted Service With an estimated 240 million 911 calls happening across the US every year, every second counts when dispatching responders to an emergency situation. What happens when the network goes down? Emergency calls don’t stop coming in, so dispatchers scramble for pen and paper, knowing that every second is critical during downtime. … Continued

Iowa APCO/NENA Spring Conference

Disconnected Operations – does your CAD have it? When a disaster or emergency strikes, officials need to react immediately. If dispatchers become disconnected from emergency systems, their ability to make vital and timely life and death decisions becomes impaired. Typically, when faced with disconnection, dispatchers scramble for “the kit” — the cart filled with pencil … Continued